AHSAN Terms of Use

1. INTRODUCTION

1. These Terms of Use ("Terms") govern your access or use of the multi-sided digital marketplace platform ("Application") and any related content or services (collectively, the "Services"). The owner and operator of the Application is AHSAN, a limited liability company registered in the United Arab Emirates ("UAE") ("we", "our" or "us").

2. You can find all of our policies and additional terms on the Application ("Legal Documents"). These Legal Documents are incorporated by reference into these Terms of Use.

3. By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the Application following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

4. References in these Terms of Use to "you" (or similar) are references to you as an individual or legal entity as the case may be.

2. About our Application

1. The Application connects consumers with retail stores, and restaurants ("Merchants), to facilitate on-demand delivery or pickup services. Through the Application, consumers may request that merchandise or food be made available for pick-up or delivered to them from a Merchant who contracts with AHSAN to access the Application and receive requests by you.

2. AHSAN is not a retail store, restaurant, food delivery Application, merchandise delivery Application or food preparation entity. AHSAN is not liable or responsible for Merchants' compliance with applicable federal, state, or local laws, rules, regulations or standards pertaining to their businesses. In addition, AHSAN does not guarantee the quality of what Merchants sell and does not independently verify, and is not liable for, representations made by Merchants regarding their products on the Application. AHSAN is not the retailer of any products offered by Merchants.

3. We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.

3. eligibility and registration requirements

1. You are eligible to register as a customer or merchant and benefit from the Services if you meet the following eligibility criteria:

1. for customers:

you are above the legal age for purchasing products in your country of residence; and

you are able to provide an address in the UAE or the Kingdom of Saudi Arabia ("KSA") for delivery of products.

2. for merchants:

you are a legal entity duly registered in your jurisdiction;

you have a current trade licence;

you have a current and valid food licence;

you provide proof of authorisation for the individual who will be registering and using the Application;

you provide identification for the authorised person;

you can provide supporting bank details; and

you acknowledge and agree that for certain product categories, additional requirements might be applicable.

2. In order to register to the Application, you will need to provide us with certain information. Your registration to the Application may not be accepted if you do not provide us with the required information. We reserve the right to decline any registration without further explanation. We reserve the right to undertake such checks as are necessary to verify your identity.

3. Once you have successfully completed registration, your registration shall continue for an indefinite period, subject to suspension or termination in accordance with clause 6 of these Terms of Use.

4. YOUR OBLIGATIONS

1. When using or accessing the Services, you agree that you:

are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;

agree to immediately notify us of any unauthorised use of your password or account or any other breach of security;

will provide true, accurate, current and complete information about yourself and your use of the Services as required by us;

will not disclose to any third party (except as required or requested by us) a user's information provided to you; and

will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.

2. When using or accessing the Services, you agree that you will not:

1. post, list or upload content or items in inappropriate or prohibited categories or areas on our Application, including:

content or items that may be considered culturally or religiously offensive in any way;

content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions;

content or items that may threaten national security;

content or items which may constitute or be considered to promote gambling;

securities, including shares, bonds, debentures, or any other financial instruments or assets of any description;

weapons of any description;

liquor, tobacco products, drugs, psychotropic substances, narcotics, intoxicants of any description and medicines;

items that to your knowledge are defective, fake, damaged, false or misleading or that may through normal use harm another Application user's interest or health;

non-transferable vouchers; and

chemicals.

post items you do not have a right to link to or include;

post counterfeit or stolen items;

breach or circumvent any laws, third party rights or our systems, policies or determinations of your account status;

use our Services if you no longer fulfil the eligibility criteria or are not able to form legally binding contracts, or are temporarily or indefinitely suspended from using our Services;

fail to pay for items purchased by you, unless you have a valid reason as set out in any of our policies;

fail to deliver items sold by you (if applicable), unless you have a valid reason as set out in any of our policies;

use contact information provided to you during the course of a transaction on the Application to solicit additional sales offline or on another Application;

manipulate the price of any item;

interfere with any other user's listings;

take any action that may undermine the Application's feedback and ratings systems;

post false, inaccurate, misleading, deceptive, defamatory or similar content;

transfer your account to another party without our prior written consent;

distribute or post spam, unsolicited or bulk electronic communications or similar;

distribute viruses or any other technologies that may harm our Services or the interests or property of other users;

infringe:

the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, "Intellectual Property Rights") that belong to or are licensed to us; or

any Intellectual Property Rights that belong to third parties;

harvest or otherwise collect information about users without their consent; or

circumvent any technical measures we use to provide the Services.

5. intellectual property rights

1. Except for the rights expressly granted under these Terms of Use:

all content included on the Application, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Application and the Services, including, without limitation, all Intellectual Property Rights therein; and

all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.

2. You agree that you have no right to use any of our trademarks without our prior written consent.

3. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.

6. Payment terms

General Payment Terms

Application

You understand that the prices for product or menu items displayed through the Application may differ from the prices offered or published by Merchants for the same product or menu items and/or from prices available at other third-party websites/mobile applications. Prices for product or menu items displayed through the Application may not be the lowest prices at which the product or menu items are sold.

Certain features of the Application, including placing orders, may require you to pay fees to AHSAN. AHSAN may change, or add, fees for use of our Application at any time as we deem necessary or appropriate for our business, and we may incorporate certain fees into the price of products or menu items. You will have an opportunity to review and accept an estimate of the fees and other pricing that you will be charged, as applicable. The final fees may differ from the estimate. In all cases, you acknowledge and accept that a fee will be charged and you agree to pay said fee.

AHSAN will charge the payment method you specify at the time of purchase or as otherwise specified by you in your account information. We may also place a pre-authorization hold on your payment method, as described in Section 4.2.

Charges paid by you are final and non-refundable, and will be quoted in the local currency of the location where the order is being delivered or picked up. AHSAN has no obligation to provide refunds or credits. However, AHSAN, in its sole discretion, may provide consumers with refunds, courtesy delivery or product credits, or make promotional offers with different features and different rates to any consumers, which are subject to these Terms (see Credits section below).

Referral Program

AHSAN, in its sole discretion, may offer a referral program ("Referral Program"), allowing consumers to earn courtesy delivery or product credits, or other promotional rewards ("Referral Program Rewards") by inviting their eligible friends to register as new AHSAN consumers using a unique referral code ("Referral Program Codes"). Referral Program Codes must be used for the intended audience and purposes and may not be sold or transferred in any manner or made available to the general public (whether posted to a public forum or otherwise), unless expressly permitted by AHSAN. Referral Program Rewards may vary by consumer, location, and/or availability. AHSAN may require Referred consumers to spend a minimum amount on the AHSAN Application before granting Referral Program Rewards. Referral Program Rewards can only be redeemed for AHSAN orders on AHSANAPP.com or AHSAN app with the latest version, and within areas and times that AHSAN Application is available. Referral Program Rewards are non-transferrable, may not be resold, and are not redeemable for cash, cash equivalent or other consideration. Referred consumers will be disqualified and will not receive Referral Program Rewards if AHSAN has a record of their name, email, phone number, devise, or credit card having been used for a prior AHSAN order or being linked to an existing active or inactive AHSAN account. You agree we may change the terms and conditions of the Referral Program, terminate the Referral Program, or expire, deduct, limit, or modify your Referral Program Rewards at any time for any reason, including but not limited to, the event that AHSAN determines or believes that your participation in the Referral Program or use or redemption of Referral Program Codes was in error, fraudulent, illegal, or otherwise in violation of these Terms.

Promotional Offers and Credits.

Promotional Offers.

AHSAN, in its sole discretion, may make promotional offers with different features and different rates to any consumer. These promotional offers are subject to these Terms and may be valid only for certain consumers as indicated in the offer. A consumer must have a valid AHSAN account with a valid form of accepted payment on file to take advantage of a promotional offer. You agree that promotional offers: (i) may only be used by the intended audience, for the intended purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public, unless expressly permitted by AHSAN; (iii) are subject to the specific terms that AHSAN establishes for such promotional offer; (iv) cannot be redeemed for cash or cash equivalent; (v) may only be applied if all qualifying conditions are met; and (vi) are not valid for use after the date indicated in the offer.

Promotional offers can only be redeemed for AHSAN orders on AHSANAPP.com or AHSAN app with the latest version, and within areas and times that AHSAN Application is available. Promotional offers are non-transferrable, may not be resold, and are not redeemable for cash, cash equivalent or other consideration. For promotional offers available only to new consumers, as applicable, consumers will be disqualified and will not be entitled to receive the offer if AHSAN has a record of their name, email, phone number, devise, or credit card having been used for a prior AHSAN order or being linked to an existing active or inactive AHSAN account. Offers cannot be applied retroactively for prior purchases and cannot be combined unless otherwise indicated. You agree we may change the terms and conditions of an offer, terminate an offer, or expire, withhold, deduct, limit, or modify an offer at any time for any reason. AHSAN reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that AHSAN determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or these Terms. AHSAN reserves the right to modify or cancel an offer at any time. The offer-redeeming consumer is responsible for paying any applicable VAT or other sales tax related to the use of an offer. AHSAN has no obligation for payment of any tax in conjunction with the distribution or use of any Offer.

Credits.

AHSAN may, from time to time, issue gratuitous credits in its sole discretion. AHSAN credits could be automatically applied to your next order, or collected on your AHSAN wallet. Credits can only be redeemed for AHSAN orders on AHSANAPP.com or on the AHSAN app with the latest version, and within areas and times that AHSAN Application is available. Credits may be applied toward order subtotals (excluding gratuity) or delivery fee only as indicated in your consumer account. The expiration date(s) for such credits can be found in the AHSAN app and/or the credit-issuing email. Credits may not be applied with any other offer. Credits are non-transferrable, may not be resold, and are not redeemable for cash, cash equivalent or other consideration. Upon expiration, credits will be removed from your account. Expired credits are no longer redeemable and cannot be used towards any order.

If your account is cancelled for any or no reason, you may forfeit any pending, current, or future credits or promotional offers and any other forms of unredeemed value in or associated with your account without prior notice to you.

7. Payment Authorization

1. By placing an order, you authorise us or our third-party payment processer to process your credit/debit card details for the amount of your order. We accept payment by, a) credit/debit card; b) via your AHSAN wallet; or if available, c) cash on delivery (an amount not exceeding AED 5,000).

2. In order to authorise credit/debit card payments, we may be required to create an account for you with our third-party payment processors, including accepting their standard terms and conditions and submitting your details to them on your behalf. You hereby authorise us to do so and we shall not be liable to you for any damage or loss you may incur as a result.We may remove or add cards or other payment methods that we accept at any time without prior notice to you.

8. Delinquent Accounts

If payment due on your account is delinquent, we reserve the right to suspend or terminate your access to the Application; your account information may be sent to a collection agency/debt collector and you may be subject to a collection action, and payment of collection related fees and costs.

9. Consumer Not Available

AHSAN reserves the right to charge you the full order amount, including any AHSAN fees, if you are not at the designated delivery location when the delivery partner arrives to complete the delivery or if you fail to pick up an order from a Merchant.

10. Cancelled Orders

If you cancel your order, you may be charged depending on what stage the order was in when you cancelled. You will be notified of any applicable charges before you complete your cancellation.

11. Warranties, representations & undertakings

1. You warrant, represent and undertake that:

you shall fully comply and will at all times continue to fully comply with all applicable laws, statutes and regulations, including, without limitation, all privacy laws and content regulation;

you have full power and authority to enter into these Terms of Use and the execution and performance of your obligations under these Terms of Use does not conflict with:

any laws, rules, regulations or governmental guidelines to which you are subject to; or

any other agreements to which you are a party to or to which you are otherwise bound by;

if you create or use an account on behalf of a business entity, you represent that you are authorised to act on behalf of such business and bind the business to these Terms of Use. Such account is deemed to be owned and controlled by the business entity;

you own or have the authority to grant the rights and licences granted to us by you under these Terms of Use; and

any content you submit as part of your use of the Services and any products that you list do not violate the rights of any third party anywhere in the world including, without limitation, any Intellectual Property Rights (whether registered or not).

2. Subject to clause ‎5.1, the Services are provided to you on an "as is" basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Services are secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all.

3. Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. Additionally, as a customer, you agree that we are not responsible for examining or warranting the listings or content provided by us or third parties through the Services, and that you will not attempt to hold us liable for any inaccuracies or defects in any of the listings. As a merchant, it is your responsibility to review the content of your listings for accuracy and you will not attempt to hold our catalogue/content providers or us responsible for inaccuracies.

Limitation of Liability

1. Liability Exclusions

Nothing in these Terms of Use shall limit or exclude a party's liability:

for fraud, including fraudulent misrepresentation, perpetrated by that party;

for death or personal injury caused by the negligence of that party; or

for any other liability that cannot be limited or excluded under applicable law.

2. General Liability Limitation

Subject to clause 5.1, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to these Terms of Use for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

3. Specific Exclusions

In addition, to the extent permitted by applicable law, we (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

the content or other information you provide when using the Services;

your use of or your inability to use our Services;

pricing, shipping, format or other guidance provided by us;

delays or disruptions in our Services;

viruses or other malicious software obtained by accessing or linking to our Services;

bugs, errors or inaccuracies of any kind in our Services;

damage to your hardware device from the use of products sold on the Application or our Services;

the content, actions or inactions of third parties using our Services;

a suspension or other action taken by us with respect to your use of the Services;

the duration or manner in which your listings appear in search results; or

your need to modify practices, content or behaviour or your loss of or inability to do business as a result of changes to these Terms of Use.

4. Liability Cap

Subject to clause 5.1, if clauses 5.2 or 5.3 are held to be unenforceable or inapplicable for any reason, then the total liability applicable to us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors, to you, whether based on an action or claim in contract, negligence or breach of statutory duty or otherwise, arising out of or in relation to these Terms of Use shall be limited to the lower of:

the price the item sold for on our Application and its original shipping costs; and

the amount of fees in dispute not to exceed the total fees that you paid to us in the twelve (12) months prior to the action giving rise to the liability; or

AED 300.

5. Indemnification

You agree to indemnify and hold us, our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employee, suppliers, subcontractors or licensors harmless from and against any losses, damages and expenses (including legal fees and attorney's fees) ("Claims") arising out of or relating to:

any claims or demands made by any third party due to or arising out of your use of the Services;

your violation of any of the provisions of these Terms of Use, including, without limitation, any of the warranties, representations and undertakings;

your violation of any applicable laws, including, without limitation, data protection or anti-spam laws; or

the manner in which you use our Services, including, without limitation, that the content you post, the items you list or your trademarks infringe the Intellectual Property Rights of any third party or that the content of your listings is slanderous, defamatory, obscene or violates any other rights (including privacy rights) of any third party (including other Application users).

13. Suspension, Termination & Cancellation

Without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or withdraw a user's access to the Services, cancel any product(s) order and/or remove hosted content submitted by you at our sole discretion. For the avoidance of doubt, any amounts paid and received by us in relation to a cancelled product(s) order will be refunded.

14. Reporting Violations of These Terms of Use

We are committed to ensuring that listed items and content on our Application comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us on the details in clause 8.12 and we will investigate.

15. Affiliates & Additional Functions

1. Company Structure

AHSAN Ecommerce Owned by AHSAN AD Holdings One Person Company LLC and/or its affiliates ("AHSAN's Affiliates") provide Application features and other products and services to you when you use or sign-up as a customer and/or merchant on the Application. "Affiliate" means, with respect to a particular person, any entity that directly or indirectly controls, is controlled by, or is under common control with such person.

2. Additional Services

To enhance your experience across the Application and with AHSAN's Affiliates, you hereby agree that we may set-up additional services, functions and/or accounts on your behalf, by using the information you provide to us on the Application.

16. General

1. Governing Law

These Terms of Use and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the United Arab Emirates, as applied in the Emirate of Dubai.

2. Dispute Resolution

If you have an issue with our Services, please contact us. We will endeavour to resolve your issue as soon as possible. Any disputes or Claims arising out of or in connection with these Terms of Use, including any non-contractual rights or obligations arising out of or in connection with these Terms of Use shall be finally resolved by arbitration by one arbitrator, to be appointed by the Dubai International Arbitration Centre in accordance with the DIAC Arbitration Rules in force on the date of the submission of the request for appointment, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The seat, or legal place, of arbitration shall be Dubai. The language to be used in the arbitration shall be English.

3. Third Party Rights

A person who is not a party to these Terms of Use has no right to enforce any of its terms.

4. Relationship of the Parties

Nothing contained in these Terms of Use will be deemed or construed by the parties or any third party to create the relationship of partnership, joint venture or agency between the parties, it being understood that the parties will at all times remain independent parties contracting for Services.

5. Further Assurances

The parties will do and execute or arrange for the doing and executing of each necessary act, document and thing reasonably within its power to implement and give effect to these Terms of Use to its full extent, including, without limitation, assisting each other in complying with applicable law.

6. Assignment

These Terms of Use will be binding upon and enure to the benefit of the parties and their respective successors and permitted assigns. You agree that you will not assign or transfer these Terms of Use or any of your rights or obligations under these Terms of Use, whether directly or indirectly, without first obtaining our prior written consent, such consent not to be unreasonably withheld.

7. Entire Agreement

These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

8. Amendment

These Terms of Use cannot be modified, varied, amended or supplemented in any way by you. We reserve the right to modify, vary, amend or supplement these Terms of Use at any time and from time to time. We will post the current version of these Terms of Use on the Application and each such change will be effective upon posting on the Application or upon the date designated by us as the "effective date" (if any). Your continued use of the Services following any such change constitutes your agreement to be bound by and its acceptance of these Terms of Use as so modified.

9. Severability

If any provision of these Terms of Use is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from these Terms of Use and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.

10. Force Majeure

Neither party will be liable for any loss or damage or for any delay or failure in performance due to acts beyond the control of such party whether or not such acts could reasonably be anticipated (including acts of God, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disruptions, blackouts, embargoes).

11. No Waiver

Any waiver by us of any of the provisions of these Terms of Use will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.

12. Communications

You may contact us through chat or by submitting a simple form by going to the "Help" section from "Orders". Our team is available for support throughout the day.

13. Survival

All provisions that either expressly or by their nature survive, will survive suspension or termination of your membership of the Application.